At erc20, great entertainment must also be safe entertainment. We believe every member deserves to enjoy slots, Live Casino and other games on our platform free from pressure, free from addiction, and in full control. That is erc20's promise to you and your family.
Responsible Gaming is a set of values, principles, and practical tools that ensures every member of erc20 enjoy digital casino entertainment — from premium slots like Lucky Lightning, Golden Lotus and Ocean Fortune to Live Casino games like Speed Baccarat and Dragon Tiger — in a safe, controlled and enjoyable environment that does not negatively impact their daily lives.
erc20 aware that for the majority of our Malaysian members, playing on our platform is a healthy leisure activity — much like watching the EPL, supporting your favourite Malaysia Super League side, or gaming with friends online. It's a way to unwind, have fun, and occasionally win something exciting.
However, we are also aware that a small number of users may struggle to keep their gaming habits in check. It is for them that Responsible Gaming erc20 is built — not to judge or restrict your enjoyment, but to ensure a solid safety net is always in place when you need it.
Philosophy erc20 is simple: the best entertainment is entertainment kept in check. When you play within limits you set yourself, with money you can comfortably set aside purely for entertainment, the experience of playing at erc20 will always be something you look forward to — never something you regret. That's what we strive for, for every one of our 400,000+ members across Malaysia.
Play at erc20 should always be something you look forward to — not something you regret. That's what we want for every one of our 400,000+ members across Malaysia.
*Data based on erc20's internal survey 2026
All these self-control tools are accessible directly within your erc20 account, completely free of charge and effective immediately upon activation.
Set a daily, weekly, or monthly deposit limit that suits your entertainment budget. For example, if you'd like to allocate only MYR 100 per month for playing at erc20, the system will automatically decline any deposit that exceeds that limit. Limits can be lowered immediately, but require a 7-day waiting period to increase — a deliberate safeguard designed to protect you from impulsive decisions.
In addition to deposit limits, erc20 also provides a loss limit tool. You can set the maximum amount you're willing to lose within a day, week, or month. Once the loss limit is reached, the erc20 system will temporarily suspend your gaming session, giving you time to pause and reflect before continuing. This is one of the most effective Responsible Gaming tools available.
Set your maximum daily session time at erc20 — whether that's 30 minutes, 1 hour, or more. The platform will send progressive reminders as your limit approaches, and your session will be automatically ended once the limit is reached. This helps you maintain a healthy balance between entertainment on erc20 and your work, family, and daily responsibilities.
The Self-Break feature allows you to temporarily block access to your erc20 account — choose a duration of 24 hours, 1 week, 1 month, 3 months, or 6 months. During the break period, you will not receive any marketing communications from erc20. A Self-Break cannot be cancelled before the chosen period ends — this is a deliberately designed protective feature to help you take a full, uninterrupted break.
If you decide to stop playing at erc20 permanently, we fully support that choice. Permanent Self-Exclusion will close your account for good and block any re-registration attempts using the same details. Any valid balance remaining in your account will be processed for withdrawal. erc20 will honour this decision without question or any attempt to persuade you otherwise.
Erc20 provides real-time alerts that notify you when a limit is approaching, when a gaming session exceeds your set duration, and when your spending patterns show signs that warrant attention. You can also view a full report of your gaming activity and transactions at any time through your erc20 account dashboard — complete transparency, right at your fingertips.
Activating erc20's Responsible Gaming tools is straightforward, quick, and can be done entirely on your own within your account in just a few minutes.
Log in to your erc20 account using your username and password. Make sure you're on a personal device to keep your account settings secure.
Click on your profile icon or username at the top-right corner of the platform. Select "Account Settings" from the dropdown menu and navigate to the "Responsible Gaming" section.
Choose the control tool you wish to activate — deposit limit, loss limit, play time limit, self-break, or permanent self-exclusion. Enter the value or duration that suits your needs.
Confirm your settings via the OTP sent to your registered phone number. Your control tools take effect immediately upon verification. A confirmation email will be sent to you for your records.
Need help activating the self-control tools? Log In and reach out to the erc20 support team via Live Chat — we're available in Bahasa Melayu 24 hours a day.
The line between healthy entertainment and problematic gambling isn't always obvious in the early stages. erc20 wants to help you recognise the early signs before they become a bigger issue. If you see yourself in any of the situations below, it may be a good time to use erc20's self-control tools or seek support.
Using savings, rent money, food money, or borrowing from others to play at erc20 or any other platform is a serious warning sign.
Feeling a strong urge to keep playing in order to win back money you've lost — even after deciding to stop — is one of the most common signs of problem gambling.
Staying up late to play, neglecting work or family responsibilities, or constantly thinking about gaming even when doing something else.
Lying or hiding the amount of money spent, time played, or frequency of play from a partner, family members, or close friends.
Using gambling as a primary escape from work stress, relationship problems, anxiety, or low mood — and feeling restless or irritable when not playing.
Answer the following questions honestly for a quick overview of your gaming habits. This is not a diagnosis — it is simply a personal guide to help you reflect.
Responsible Gaming at erc20 is more than just a page on our website — it is a core value that underpins every business decision we make.
All erc20 staff — from the customer support team to management — undergo comprehensive Responsible Gaming training every year. They are trained to identify early signs of problem gambling and to respond to members who need help in a thoughtful, non-judgmental and solution-oriented manner.
Erc20 employs a multi-layered age verification system to ensure only individuals aged 18 and above can register and use our platform. This includes MyKad number verification at registration and advanced KYC procedures for accounts that reach certain transaction thresholds. We take the protection of young Malaysians very seriously.
Erc20 does not target marketing campaigns at individuals who have activated a self-break, individuals known to have recently completed an addiction recovery programme, or those identified as high-risk. We also do not send bonus offers designed to encourage excessive spending to members who display concerning gaming behaviour patterns.
Erc20's Responsible Gaming programme undergoes regular independent audits by accredited third-party bodies. These audits assess the effectiveness of all self-control tools, age verification procedures, staff training, and compliance with international Responsible Gaming standards. Audit findings are used to continuously improve our programme.
The erc20 platform is designed to keep you grounded in reality throughout your session. This includes a clear live display of your current play time, periodic reminders about your set limits, and motivational messages encouraging you to take a break. All notifications can be customised to your preferences in your account settings.
Erc20 displays RTP (Return to Player) information transparently for every game in our catalogue. We also provide clear guidance on how RTP works, so members fully understand the nature of chance-based games before making any betting decisions. Transparency is the foundation of responsible gaming.
Activate any of these tools in your erc20 account today — all free and effective immediately.
Daily, weekly, or monthly — whichever works best for you.
Set a maximum loss limit for any given period.
Control how long you play each day.
Take a break anywhere from 24 hours to 6 months with just a few clicks.
Permanent self-exclusion if you wish to stop entirely.
Play responsibly at erc20 does not mean you can't have fun — it means you have fun more wisely and for longer. Here is a practical guide from the erc20 to help you maintain a positive gaming experience at all times.
Decide how much you're comfortable spending on entertainment this month — for example RM 50 or RM 100 — and use erc20's Deposit Limit tool to set it as a hard cap that cannot be exceeded.
Avoid playing when you're feeling angry, stressed, sad, or overly excited. Emotional instability can lead to impulsive betting decisions that may cause financial harm.
Casino games are chance-based entertainment. Enjoy your wins when they come, but do not rely on winnings as a source of income or a way to solve financial problems.
Every 30 to 45 minutes of play, step away briefly. Get up, drink some water, do something else. Regular breaks help you make more rational decisions and prevent decision fatigue.
If you've hit your loss limit for the day, stop. Chasing losses is the most common trap that turns entertainment into a problem. Tomorrow is a new day.
You don't have to face these challenges alone. The erc20 support team and the following resources are here to help you at any time.
The fastest way to get help. erc20's support agents, trained in Responsible Gaming, are ready to chat with you fully in Bahasa Melayu, any time of the day or night.
For enquiries that require more detailed clarification, or if you'd like to put your request in writing, email us at [email protected]. We aim to respond within 24 hours.
Log in to your erc20 account and go to Account Settings to activate self-control tools directly — no need to contact anyone. Simple, fast, and effective immediately.
If you or someone you care about needs immediate, in-depth support, please contact Talian Kasih 15999 (Department of Social Welfare Malaysia), available 24 hours a day, 7 days a week.